Contact
Talk to a human — we log every case and respond in writing.
Program Backed is a small team. Every message reaches a person, is triaged within two business days, and is answered in writing. Use the right channel below so the right person answers first.
Candidate support
Questions about a programme, your Framework Agreement, or a signed enrolment.
info@programbacked.comResponse within 2 business days.
Complaints & disputes
Open a case where a Provider has not met a Schedule B commitment or Schedule C refund.
info@programbacked.comCase reference within 2 business days, written finding within 20 business days.
Provider participation
Interested in listing a programme? Include the numbers you currently publish and the number of cohorts run.
info@programbacked.comDocumentation request within 5 business days.
Legal, privacy, and press
Data-subject rights requests, subpoenas, regulator enquiries, or media questions.
info@programbacked.comAcknowledged within 5 business days; response within one calendar month.